Refund policy

Return & Refund Policy

1. Returns of Unopened Items

• You may return any unopened HYPPE vapors or lozenges for a full refund within 7 days of delivery.

• Items must be in their original packaging, with seals intact and in brand-new condition.

• To initiate a return, contact our customer service team with your order number and a brief explanation of the return request. We’ll guide you through the return shipping process.

2. Defective Items

• If your item arrives defective, you may request a refund or replacement, within 7 days of delivery.

• Please retain all packaging and photos of the defect. Provide these when contacting customer service.

• We’ll assess your claim and, if confirmed, process a refund or replacement as requested.

3. How to Contact Us

• Please reach out via our Customer Support page, or email us at [info@gethyppe.com] with subject line “Return/Defect – Order #[Your Order Number]”.

• Be sure to include your order number, item name, and the reason for return or the nature of the defect.

4. Refund Processing

• Approved refunds will be issued to the original payment method within 3–5 business days after we receive and verify the returned item.

• If selecting a replacement, we’ll ship a new item once the return is approved, at no additional cost to you.

5. Exclusions & Conditions

• Opened, used, or tampered-with products are not eligible for return or refund unless the item is defective.

• We reserve the right to refuse returns if items are not in satisfactory condition, or if the request falls outside the 7-day window.

6. Shipping Costs

• Return shipping is the customer’s responsibility, unless the item is defective and the return is approved. In that case, we may cover return shipping or arrange for a prepaid label.