Shipping policy

 

Shipping Policy

Processing Time

• All orders are processed and shipped within 1-2 business days of purchase.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

• Orders are shipped using the carrier and service selected at checkout.

• Tracking information will be sent to your email once the order has been shipped.

Delivery Estimates

• Delivery times depend on the shipping option you choose at checkout.

• While we aim to ensure timely delivery, we cannot guarantee delivery dates once the package has been handed to the carrier.

Carrier Delays

• We are not responsible for delays caused by carriers (such as USPS, UPS, FedEx, or DHL).

• Weather, holidays, or operational issues may extend delivery times.

• If your order is delayed, our support team will do our best to help resolve the situation.

Order Tracking

• Once shipped, you’ll receive an email with a tracking number.

• Please allow up to 24 hours for tracking updates to appear on the carrier’s website.

Address Accuracy

• Customers are responsible for providing the correct shipping address at checkout.

• We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Lost or Stolen Packages

• If your package is marked as delivered but not received, please contact the carrier directly.

• We are not responsible for lost or stolen packages once delivery is confirmed.

Restrictions

• Due to state and federal regulations, shipping of vapor products may be restricted in certain locations. Orders placed with shipping addresses in restricted areas will be cancelled and refunded.

• Adult signature may be required upon delivery depending on state laws.

the following states currently do not allow sales or shipping of vaping products:

• Alaska

• Arkansas

• Colorado

• Georgia

• Hawaii

• Maine

• New Hampshire

• North Carolina

• Oregon

• South Dakota

• Utah

• Vermont